Terms & Conditions

The terms and conditions set here are between you (“your” or “yourself” or “buyer”) and NAQIA (“we” or “us” or “our”) and govern the use of our website known as www.naqia.gov.pg. Please read our terms and conditions carefully, as your use of our website, along with any rules, policies, conditions and procedures, will mean that you have fully understood, accept and willing to be bound by our terms and conditions.

Please note that from time to time these terms and conditions may be updated, and or added to, and it is your responsibility to update yourself every time you use our website, and by your use of our website will mean that you will have read, fully understood, accept, and willing to be bound to our latest updated terms and conditions.



We require 100% payment for all import and export permits which is due a minimum of 3-5 working days. NAQIA does not accept part payments.

Quotations and invoices generated form the website is required to be paid in full to confirm and automate the generation of permits.

Payments can be made on our website with a VISA Debit Card, MasterCard or Credit Card.



We require a minimum of 48 hours’ notice if a cancellation is required. Notification made by email, phone call, text, WhatsApp or any other means of communication will be accepted subject to confirmation in writing.

We cannot accept a 24-hour cancellation as purchasing of ingredients and preparation for the order will have already commenced by then, in which case payment will be required for the services rendered.

No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded or kept as credit for future orders.

Refunds or Exchanges requested for damaged products, or products not meeting your expectation will be handled on a case-by-case basis. You will need to notify us within 24 hours from the time the product was delivered/picked up. Photographic evidence may be required. We do not issue refunds for cakes or food that have already been completely eaten. Quality determination is solely at the discretion of Tapioca Delight.



We cannot be held liable for any damages to the products we have delivered once we have delivered at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note.

We will always endeavour to deliver within the given time slot. However, unfortunately delivery timings cannot be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to notify you upfront and deliver the products you have ordered to you as close as possible to the given delivery time.



Prices for the permits are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.



The images on the website are examples of our products, therefore products supplied may have variations from the website image.



If you have questions or comments about our Terms & Conditions, please contact us at:

PO Box 741, Port Moresby
NAQIA Building, 6 MILE, Morea Tobo Road, NCD
Landline: 313 6900 Email: enquiries@naqia.gov.pg