NAQIA Refunds & Returns Policy

Terms & Conditions

At  NAQIA, will provide refunds and (or) replacements upon successfully meeting requirements as per stated in our “Refunds & Refunds Policy. “

All permits generated after one day is not qualified for refund.

Refunds will only be made using the original payment method stated on your proof of purchase. Please note that any delivery fees paid are non-refundable.

Faulty Product Returns Policy

This does not include damage caused by misuse or change of mind. Major fault or failure is when the product: 

  1. has a problem that would have stopped you buying it had you known about it; 

  2. is unsafe; 

  3. is significantly different from the description of the product; 

  4. or does not do what we said it would do;

  5. a manufacturing faults.

If the problem is not major, we may elect to give replacement to you.

You will be given a grace period of 7 days in which you can return faulty product(s) to be replaced. A proof of purchase must be shown within this time period to be deemed applicable for repairs and replacements. Any product(s) presented after the grace period will rescind the grace period.

In this instance, you are entitled to the following:

  1. a refund of the purchase cost;

  2. replacement with a similar valued item;

We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Proof of Purchase

Returns must be accompanied by proof of purchase (ie. Invoice/ Receipt). In the absence of such proof of purchase, NAQIA retain the right to refuse a refund.

Returning Products to NAQIA

Product returns or exchange are made at our hypermarket counter at Vision City Mall, National Capital District. 

Damaged or Incorrect Product Delivered

If your order is damaged in transit or we have shipped the incorrect product, please contact us at enquiries@naqia.gov.pg or call +675 313 6900

Customer Care

We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries. 

Our contacts are:

NAQIA
PO Box 741, Port Moresby
NAQIA Building, 6 MILE, Morea Tobo Road, NCD
Landline: 313 6900 Email: enquiries@naqia.gov.pg